Shipping policy


Syco Shipping Policy



At Syco, we take pride in ensuring that every order is processed quickly, securely, and delivered efficiently. Each product is packaged with care and shipped through trusted delivery partners to reach you in perfect condition.





1. Order Processing



  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order has been dispatched, a shipping confirmation message or email will be sent to you with tracking details.






2. Delivery Timeframes



We deliver locally and internationally with reliable courier services. Estimated delivery times are as follows:


  • Zambia: 1–3 business days
  • Other African countries: 5–7 business days
  • Rest of the world: 12–17 business days



Please note that delivery times may vary slightly due to customs processing, courier operations, or external delays.





3. Shipping Fees



  • Within Zambia: K50 – K100 depending on the delivery area
  • Other African countries: Rates calculated at checkout or confirmed by our team
  • Rest of the world: Shipping costs vary based on destination and order weight



All shipping fees will be clearly displayed before you complete your order.





4. Order Tracking



Once your order has been shipped, you will receive a tracking number or delivery reference via WhatsApp or email. This can be used to track your shipment directly with the courier service.





5. Customs and Import Duties



For international orders, customs or import duties may apply depending on the regulations of the destination country.

These charges are not included in the product price or shipping fee and remain the responsibility of the customer.





6. Delivery Delays



While we strive to meet all estimated delivery times, unforeseen delays may occur due to external factors such as weather, customs clearance, or courier issues.

If your order is delayed, please contact us and we will assist promptly to resolve the matter.





7. Incorrect Address or Failed Delivery



Please ensure that all shipping details, including your delivery address and contact information, are entered accurately when placing your order.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, additional re-shipping costs may apply.